Written by a software vendor. VortechPro is on this list, so read it with that in mind. Security dealers run two businesses at once, and we’re honest about which half VortechPro handles and which half it doesn’t.
Quick answer (November 2026)
An alarm company is two businesses in one. The office side sells contracts, bills monthly monitoring (RMR), and manages accounts. The field side installs systems and runs service calls: dead panels, false alarms, camera outages, access control problems. Dealer platforms are built for the office side. Dispatch software is built for the field side.
- Install and service crews (residential and light commercial): VortechPro: $99/mo for 5 techs, +$20 each, with specialist tags for access control, fire, CCTV, and licensed work.
- Dealer business management, contracts, and RMR billing: SecurityTrax or SedonaOffice.
- Commercial fire and life safety inspections: ServiceTrade.
- Small installers that quote every job: Jobber.
On this page
- Office side vs field side
- Quick comparison table
- VortechPro: best for install and service crews
- SecurityTrax: dealer management
- SedonaOffice: established dealers
- ServiceTrade: commercial fire and life safety
- Jobber: small quote-first installers
- What about RMR billing?
- Cost at 3, 5, 8, 12 and 20 techs
- Routing by license and certification
- The service calls that eat your week
- Verdict
- FAQ
Security dealers live and die by recurring monthly revenue. That’s why the software built for this industry centers on contracts, monitoring accounts, and billing. Those tools matter. But the techs in the trucks don’t care about RMR. They care about which house is next, whether the job needs a ladder and a fire alarm license, and whether the customer is home.
This guide covers the five tools worth looking at in 2026 for alarm, camera, and access control companies, split by which side of the business each one actually runs.
Office side vs field side
| Job | What it needs | Built for it |
|---|---|---|
| Selling and signing contracts | Proposals, eContracts, e-signatures | SecurityTrax, SedonaOffice |
| Monthly monitoring billing (RMR) | Recurring invoicing, account records | SecurityTrax, SedonaOffice |
| Commercial fire inspections | Inspection forms, deficiencies, compliance reporting | ServiceTrade |
| Installs and service calls | Fast dispatch, skill routing, GPS, photos | VortechPro |
Quick comparison table (2026)
Public list prices checked in November 2026 where vendors publish them. Confirm live before you buy.
| Software | Best for | Price | Watch out for |
|---|---|---|---|
| VortechPro | Install and service crews | $99/mo for 5 techs; +$20/tech; no contract | No RMR billing, monitoring integration, or eContracts |
| SecurityTrax | Dealer management, contracts, RMR | $250/mo minimum + $250 setup; usage-based; unlimited standard users | Usage fees per customer and per active record; AI and API use billed in tokens |
| SedonaOffice | Established dealers with accounting needs | Quote only | No free trial listed on Capterra |
| ServiceTrade | Commercial fire and life safety | Quote only; priced mainly by technician count | Built for commercial service, not residential alarm installs |
| Jobber | Small quote-first installers | Connect $149 annual / $199 monthly (5 users) | Not security-specific; $29 per extra user |
Sources checked November 2026: securitytrax.com/pricing; Capterra listing for SedonaOffice; servicetrade.com/pricing; getjobber.com/pricing.
VortechPro: best for install and service crews
VortechPro
VortechPro runs the trucks. Uber-style Platinum / Gold / Silver tiers offer each job to your best techs first with a short exclusive window (about 30 seconds), then cascade. Within a tier, the closest tech wins. Specialist tags are where it earns its keep for security companies: tag techs for access control, fire alarm, CCTV and IP cameras, smart home, and state alarm licenses, and jobs only go to techs who carry the right tag.
Live GPS map, photos of every panel, camera placement, and wire run, job-tied chat, CSV export, automated commission splits, and native iOS and Android apps. Same-day service calls and installs scheduled ahead for any day and time live on one board.
Best fit: alarm, camera, and access control companies whose techs run installs and service calls every day. Not the right fit on its own: VortechPro doesn’t bill monitoring RMR, sign alarm contracts, or connect to central stations. Keep those in your dealer platform.
Security techs still dispatched by text?
$99/mo for 5 techs, +$20 each. Specialist tags keep fire and access control jobs on licensed techs. GPS and photos included. 30-day free trial, no contract.
SecurityTrax: dealer management
SecurityTrax
SecurityTrax, from Alarm.com, is business management software built for security dealers: customer records, eContracts and eDocs, recurring invoicing, and payments.
Its published pricing is usage-based: a $250/month minimum and a $250 one-time setup fee. Usage counts toward the minimum: $3 per new customer, $0.15 per active customer record per month, and $5 per active user per month for Operations Plus (QuickBooks Online sync, inventory, payables, license management). Standard users are unlimited. AI, address intelligence, API, and automation use SecurityTrax Tokens, with 5,000 included each month.
Better than VortechPro at: contracts, RMR, and dealer operations. Worse at: fast field dispatch and a simple monthly price.
SedonaOffice: for established dealers
SedonaOffice
SedonaOffice is a long-standing platform for security companies covering accounting, invoicing, scheduling, CRM, and inventory. Reviewers mention using it alongside the Manitou alarm monitoring platform.
Pricing is quote-only, and Capterra lists no free trial.
Better than VortechPro at: accounting and dealer back office. Worse at: price transparency and modern mobile dispatch.
ServiceTrade: commercial fire and life safety
ServiceTrade
ServiceTrade is built for commercial service contractors, including fire protection. Its suites include unlimited office users, a tech mobile app, dispatch, equipment history, deficiency capture, and online quotes. The Premium suite adds digital inspection and compliance workflows, compliance reporting, and a Brycer integration.
Pricing is quote-only and, per the vendor, driven mainly by the number of technicians.
Better than VortechPro at: commercial fire inspections, deficiencies, and compliance reports. Worse at: residential alarm installs and price transparency.
Jobber: small quote-first installers
Jobber
For a small camera or smart home installer that quotes every job, Jobber’s quotes, approvals, client hub, and invoicing work well, even though it isn’t security-specific.
Published plans: Core $29–$49 (1 user); Connect 5 users $149 annual / $199 monthly; Connect 10 users $229 / $299. Extra users are $29/mo.
Better than VortechPro at: quoting. Worse at: same-day service dispatch and cost per tech. More: Jobber alternatives.
What about RMR billing?
Keep it where it is. Monitoring contracts and recurring billing belong in your dealer platform or your central station’s billing. VortechPro doesn’t try to replace that.
What VortechPro replaces is the part of the day that usually runs on texts and a whiteboard: who’s on the takeover install, who’s closest to the false alarm call, and which tech is licensed for the fire panel. Plenty of dealers run both: a dealer platform for the office, dispatch software for the trucks.
Cost at 3, 5, 8, 12, and 20 techs
Monthly billing, published list prices, software only. SedonaOffice and ServiceTrade don’t publish prices. Planning numbers, not quotes.
| Techs | VortechPro | Jobber Connect | SecurityTrax |
|---|---|---|---|
| 3 | $99 | 5-user band $199 | $250 minimum (usage-based) |
| 5 | $99 | $199 | $250 minimum (usage-based) |
| 8 | $159 | 10-user band $299 | $250 minimum (usage-based) |
| 12 | $239 | 15-user band $399 | $250 minimum (usage-based) |
| 20 | $399 | Contact sales | $250 minimum (usage-based) |
SecurityTrax isn’t priced per tech; its bill tracks your customer count and usage, so a dealer with a large monitored base will pay more than the minimum. It also does a different job than VortechPro, so many dealers pay for both.
Routing by license and certification
Security work is full of rules about who can do what:
- State alarm licenses and registration. Many states license alarm companies and register or license individual installers, often with background checks. See security alarm installer license requirements by state.
- Fire alarm work often carries separate licensing, and many jurisdictions expect NICET certification for fire alarm design or inspection.
- Access control can cross into electrical or low-voltage licensing, depending on the state and the scope. See access control jobs: alarm or electrical license?
- Camera and network work needs techs who are comfortable with IP cameras, NVRs, and customer networks.
In VortechPro, tag techs with what they’re licensed and trained for, tag jobs at intake, and the software only offers each job to techs with the matching tag.
The service calls that eat your week
- False alarms and low-battery trouble. High volume, low ticket, and customers want them fixed today.
- Cameras offline. Usually a network or power issue; send the tech who knows IP gear.
- Takeovers. Converting another dealer’s system needs a tech who knows that panel.
- Access control lockouts. A commercial door that won’t open is an emergency for the customer.
These are exactly the jobs where proximity dispatch and the right specialist tag save a second truck roll.
Verdict
Pick VortechPro for the field side: alarm, camera, and access control companies with 2–30 techs that need installs and service calls on the right licensed tech fast. $99/mo for 5 techs, +$20 each additional. 30-day free trial.
Pick SecurityTrax or SedonaOffice for contracts, RMR billing, and dealer back office. ServiceTrade for commercial fire and life safety inspections. Jobber for a small installer that quotes every job.
Put your security techs on VortechPro for 30 days
$99/mo for 5 techs, +$20 each. Tiered dispatch, license-based routing, GPS, and photos included. No contract, no setup fee.
