Security & Alarm Dispatch Software
A panel throwing trouble codes at 2 AM and a 16-camera install next week are not the same job. VortechPro gives Platinum techs first refusal, maps who is closest with the right license and parts, keeps access control and fire work on Specialist flags, and closes Stripe with install photos before you leave.
Closest tech. Fastest accept. Before the customer cancels.
When a panel fault, a dead keypad, or a camera outage comes in, VortechPro pings your Platinum techs first with a short exclusive window — about 30 seconds — then falls back to Gold and Silver so the call never sits. Live GPS keeps the nearest available tech in view while job notes show who carries the right panel parts and which licenses they hold.
- Uber-style Platinum / Gold / Silver tiered routing
- ~30-second exclusive window for your best techs
- Live GPS map — assign by proximity, not guesswork
- Loud mobile alerts with distance + accept / call / navigate
on one live board.
Monitoring contracts can live in your monitoring platform. Same-day service calls, camera installs, and access control jobs need Platinum first refusal, closest-tech GPS, licensed-tech Specialist routing, and install photos tied to the site.
Tonight’s trouble call and next week’s install on one board.
Run same-day service calls alongside scheduled camera, alarm, and access control installs from the same platform. Dispatch now or schedule any day and time. Job-tied chat carries panel model, zone list, door counts, and gate codes — so the office is not reconstructing the site from texts.
- Immediate service calls + scheduled installs
- Tiered routing on every outbound lead
- Office-to-tech chat tied to the site
- Notes for panel model, zones, doors, and access codes
a group-chat plan.
Service calls, camera installs, and access control jobs land in the same thread while techs are on a ladder. Wrong license. No map. Install proof stuck on someone’s camera roll.
Service calls bury the installs
Panel faults and camera outages stack while someone is mid-install. Three techs argue who is closer. The customer waits while the chat scrolls past the address.
Wrong tech on licensed work
An access control or fire alarm job lands on a tech without the right state license. Without Specialist flags, every ping looks like another camera swap — and the license risk lands on your company.
Site details guesswork
Panel model, zone list, and door hardware live in a PDF nobody opened. The tech shows up without the right reader or power supply.
Unpaid service calls
“Bill me later” on a residential service call turns into a 60-day chase. Charge the card on the phone, attach install photos, send an SMS receipt — close it on site.
installs & licensed work.
No Feature Add-Ons. Everything below ships at $99/mo for 5 techs — built around service-call surge, scheduled installs, and licensed-tech Specialist routing.
Push immediate jobs for panel faults, keypad failures, and camera outages. Loud alert, distance, accept — then call and navigate.
Uber-style tiers with a ~30-second exclusive window so your best techs get first refusal before overflow.
Live map so service calls go to whoever is nearest — not whoever replies in the group chat first.
Specialist-only flags for access control, fire alarm, and other licensed work so only qualified techs see them.
Job-tied chat for panel model, zone list, door hardware, and codes so the office sees what each site needs.
Document camera angles, panel wiring, and finished installs, send the receipt, and close the job with a shareable trail.
Collect card payments in-app at the site. No separate terminal required. Funds to your Stripe account.
Same-day service calls and next week’s installs on one platform — without mixing them into one noisy thread.
questions.
Straight answers for owners evaluating dispatch software for alarm, camera, and access control companies — service calls, installs, and licensed work.
What is security and alarm dispatch software?
How does VortechPro handle alarm service calls?
Can you keep access control and fire alarm work on licensed techs?
Can techs get paid on site without a card terminal?
Does VortechPro replace my monitoring platform?
How much does VortechPro cost for a security or alarm company?
How fast can a security company go live?
Stripe on the phone. No terminal, no invoice chase.
Service calls end in a utility closet, a storefront, or a homeowner’s hallway. Techs charge the customer card in the VortechPro app via Stripe — on the phone they already carry. Funds land in your own Stripe account. Pair payment with install photos and an SMS receipt so every call closes on site.
- In-field card charge via Stripe on the phone
- Money to your Stripe account — we never hold it
- SMS receipt + photo proof on the same job
- Less “invoice later” chase after same-day calls
Getting paid while the panel is still open is the point. Soft trial CTAs below if you want to see the flow — no hard sell.
Tools you can use today.
This page sells VortechPro for alarm, camera, and access control companies. The posts go deep on licensing and field proof — cross-linked from live blog URLs. Free invoice and estimate tools included.
Which states require an alarm license, and which leave it local.
When low-voltage work crosses into licensed territory.
How Texas Chapter 1702 catches techs who add smart devices.
Install-photo and closeout patterns that end “you never came” arguments.
How fast service calls need to move — and what customers notice.
What breaks when your board lives in WhatsApp.
No feature add-ons.
$99/mo includes 5 techs. +$20 per additional tech. No contracts. No Feature Add-Ons. Cancel anytime.
- Up to 5 technicians included
- Full access — No Feature Add-Ons
- Tiered dispatch: Platinum, Gold, Silver
- ~30-second exclusive accept window
- Specialist routing for access control / fire
- Live GPS + same-day / scheduled jobs
- Stripe card charge on the phone
- Install photo proof, SMS receipt, weekly earnings
- iOS and Android native apps
- 30-day free trial — cancel anytime
We handle the software.
You handle the security.
Live in minutes. Secured with AES-256 encryption. Download the app or book a short demo — no hard sell.
30-day free trial · $99/mo for 5 techs · +$20 per additional tech · No Feature Add-Ons